Terms and Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Luminous Dental Marketing ("Company," "we," "us," or "our"), located at 5112 Giselle St, Edinburg, TX 78541.

By accessing or using luminousdentalmarketing.com (the "Website") or any services offered through it (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2 Description of Services

Luminous Dental Marketing provides digital marketing services tailored for dental practices, including but not limited to:

• Website design and development
• Search engine optimization (SEO)
• Paid advertising management (PPC / Google Ads / Meta Ads)
• Social media management
• Content creation and copywriting
• Email marketing campaigns
• Online reputation management
• Analytics reporting and consulting

The specific scope of services for each client will be defined in a separate service agreement, proposal, or order form. These Terms apply to your general use of the Website and are supplemental to any such agreement.

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time without prior notice.

3 User Accounts

Certain areas of the Website may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information.
• Keep your password confidential and not share it with any third party.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms or if your account has been inactive for an extended period.

4 Payments & Billing

By purchasing services through our Website, you agree to the following payment terms:

• Pricing: All fees are as stated in your service agreement, proposal, or checkout page at the time of purchase. All prices are in U.S. dollars.
• Payment Methods: We accept major credit cards and other payment methods as displayed at checkout. Payments are processed through secure, PCI-compliant third-party payment processors.
• Billing Cycles: Recurring services are billed in advance on a monthly or annual basis as specified in your service agreement. You authorize us to charge your payment method on each applicable billing date.
• Failed Payments: If a payment fails, we may retry the charge or suspend access to your service until payment is received. We will notify you by email of any failed payment.
• Refunds & Cancellations: All fees are non-refundable unless otherwise stated in your service agreement or required by applicable law. To cancel a recurring service, you must provide written notice at least 30 days before your next billing date. Cancellation does not entitle you to a refund of fees already paid.
• Taxes: You are responsible for any applicable taxes, duties, or similar charges imposed by any governmental authority in connection with your purchase.

We do not store full credit card numbers on our servers. All payment data is handled by our third-party payment processors in accordance with their security and compliance standards.

5 Intellectual Property

All content on this Website — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the property of Luminous Dental Marketing or its content suppliers and is protected by applicable U.S. and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal or internal business purposes only. You may not:

• Copy, reproduce, distribute, or republish any content from this Website without our written consent.
• Modify or create derivative works based on our content.
• Use our trademarks, logos, or brand elements without prior written permission.
• Use any automated means to scrape, crawl, or extract data from the Website.

Any content you submit to us (such as testimonials, feedback, or creative materials) grants us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our services.

6 Prohibited Uses

You agree not to use our Website or Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Transmit any unsolicited or unauthorized advertising or promotional material (spam).
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.
• Attempt to gain unauthorized access to any portion of the Website, other accounts, or any related systems or networks.
• Introduce any viruses, trojan horses, worms, or other malicious code.
• Harvest or collect personal information about other users without their consent.
• Use the Service for any unlawful, fraudulent, or harmful purpose.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including reporting to law enforcement authorities.

7 Disclaimers

Our Website and Service are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• Any results obtained from the use of the Service will be accurate or reliable.
• Marketing outcomes such as increased web traffic, leads, or revenue are guaranteed. Results vary based on market conditions, competition, and other factors outside our control.

Any material downloaded or otherwise obtained through the use of our Service is done at your own discretion and risk.

8 Limitation of Liability

To the fullest extent permitted by applicable law, Luminous Dental Marketing and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or in connection with your use of the Service or these Terms.

In no event shall our total liability to you for all claims arising out of or related to the Service exceed the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

9 Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Luminous Dental Marketing. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We strongly advise you to read the terms and privacy policy of any third-party site you visit. Inclusion of a link does not imply endorsement of the linked site by us.

10 Email Communications

By creating an account, making a purchase, or submitting an inquiry through our Website, you agree to receive emails from us. These may include:

• Transactional emails: Order confirmations, invoices, receipts, account notifications, and service updates. You cannot opt out of transactional emails while you remain an active client.
• Marketing emails: Newsletters, promotions, tips, and updates about our services. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any such email or by contacting us at [email protected].

We comply with the CAN-SPAM Act and other applicable email regulations. Please allow up to 10 business days for opt-out requests to take effect.

11 Termination

We may terminate or suspend your access to the Website or Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination — including ownership provisions, warranty disclaimers, indemnity, and limitations of liability — shall survive.

You may terminate your relationship with us by providing written notice to [email protected] in accordance with any applicable service agreement.

12 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Hidalgo County, Texas, and you consent to personal jurisdiction in such courts.

You agree that any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

13 Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Website.

Your continued use of the Website or Service after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

14 Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Company: Luminous Dental Marketing
• Address: 5112 Giselle St, Edinburg, TX 78541
• Email: [email protected]
• Website: luminousdentalmarketing.com/terms-and-conditions